Last updated: August 2026
Smartphone NYC offers free standard shipping on every order shipped within the United States. There is no minimum order value required â free shipping applies automatically at checkout.
Orders are processed and shipped within 1-2 business days of purchase. Orders placed on weekends or holidays are processed the next business day. You will receive a shipping confirmation email with tracking information once your order ships.
Once shipped, standard delivery typically takes 3-5 business days depending on your location within the United States. Customers in the New York metro area often receive orders within 2-3 business days.
Our products contain lithium-ion batteries, which are regulated for safe transport under IATA and DOT hazardous materials guidelines. All power banks are shipped in compliance with these regulations:
We currently ship exclusively within the United States (all 50 states). We do not offer international shipping at this time due to lithium battery import regulations that vary by country.
Once your order ships, you will receive a tracking number via email. You can track your package directly through the carrier's website. If you have not received tracking information within 3 business days of placing your order, please contact us at info@smartphone-nyc.com.
While we strive to meet all delivery estimates, occasional delays can occur due to weather, carrier volume, or other circumstances outside our control. We will notify you by email of any known delays affecting your order.
Please double-check your shipping address at checkout. Smartphone NYC is not responsible for orders delayed or lost due to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us right away at info@smartphone-nyc.com or +1 (718) 676-4776 so we can attempt to correct it before shipment.
For any shipping-related questions, contact our team at info@smartphone-nyc.com or call +1 (718) 676-4776.