Return & Refund Policy

Last updated: August 2026

30-Day Return Window

We want you to be fully satisfied with your power bank or charger. If you are not, you may return your item within 30 days of the delivery date for a full refund.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Item must be unused and in the same condition you received it
• Item must be in its original packaging, including all cables, adapters, and accessories
• You must have proof of purchase (order confirmation email or order number)
• Battery must not show signs of physical damage, swelling, or misuse

Non-Returnable Items

For safety reasons related to lithium-ion battery products, we cannot accept returns on items that have been damaged, dropped in liquid, exposed to extreme heat, or physically altered. Products showing signs of battery swelling or damage will not be eligible for standard return and should instead be reported under our Damaged Product Process below.

Damaged or Defective Products

If your power bank arrives damaged or defective, contact us within 48 hours of delivery at info@smartphone-nyc.com with your order number and photos of the damage. We will arrange a replacement or full refund at no additional cost to you, including return shipping for defective items.

How to Start a Return

1. Email info@smartphone-nyc.com with your order number and reason for return
2. We will send you a return authorization and shipping instructions within 1 business day
3. Pack the item securely in its original packaging
4. Ship the item to the return address provided in your authorization email

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-7 business days. Please note it may take an additional 3-5 business days for the refund to appear on your statement, depending on your bank or card issuer.

Return Shipping Costs

Customers are responsible for return shipping costs on standard (non-defective) returns. Return shipping is free for items that arrive damaged, defective, or if we shipped the wrong item.

Exchanges

If you would like a different model, color, or capacity, the fastest option is to return your original item for a refund and place a new order for the item you want. Contact us if you'd like help finding the right power bank for your needs.

Contact Us

Questions about your return? Reach us at info@smartphone-nyc.com or +1 (718) 676-4776.